1) “You don’t look disabled.”

This often happens quietly. You’re in a queue, or walking into a shop, and someone looks from your dog to you and back again. Then it lands:

“You don’t look disabled.”

In that moment, many handlers feel exposed  like their body has failed an invisible test. Invisible disability is real, and it is common.

A calm response you can use

“Not all disabilities are visible.”

If you want a slightly firmer version

“Disability isn’t always visible.”

2) “Is that a real assistance dog?”

This one usually arrives with suspicion. A stranger or staff member pauses, watches your dog, and asks “real” as if you’re being audited in public.

“Is that a real assistance dog?”

It can feel like you’re being forced to defend your life, especially when you’re already managing anxiety, overwhelm, or fatigue.

A calm response you can use

“Yes. My dog assists me with my disability.”

Keep it simple. You’re stating function, not inviting debate.

3) “We don’t allow dogs in here.”

This is the moment many handlers dread: you’ve already entered the space, you’re trying to stay regulated, and someone approaches with a rule meant for pets.

“Sorry, we don’t allow dogs.”

Even when you know your rights, being challenged can spike stress fast especially if the interaction is public, loud, or confrontational.

A calm response you can use

“Assistance dogs are legally allowed to accompany their handler.”

If the person seems open to learning, you can add one short line: “This is different from pet access.”

Want a deeper breakdown? Read: Assistance dog access rights in the UK.

4) “Where’s your ID or proof?”

This one often comes from staff trying to “follow policy” — but it still creates pressure. You might hear it at a reception desk, a restaurant entrance, or during a tense moment at the till.

“Do you have ID?”

The hardest part isn’t the question. It’s the feeling that access depends on paperwork — when you’re already stretched thin.

A calm response you can use

“There’s no legal requirement for ID for assistance dogs in the UK.”

If you want to keep it cooperative: “I’m happy to explain the guidance if it helps.”

5) “That’s just an emotional support dog.”

This one can feel dismissive. Sometimes it’s said with a shrug, sometimes with an eye-roll, and it can instantly make a handler feel small.

“That’s just an emotional support dog.”

Labels get messy online. The simplest way to stay grounded is to bring the conversation back to what your dog does.

A calm response you can use

“My dog is trained to assist with my disability.”

No argument. No defence. Just function.

A calmer way to handle these moments

You are never required to share private medical details. Your rights exist regardless of whether you carry paperwork.

That said, many handlers choose optional support tools (like a short law summary card or profile) because it can reduce stressful back-and-forth and help the law speak for itself when words are hard to find.

It’s always optional. The goal is relief, not permission.

Download your free digital Assistance Dog Law Card · See optional support tools