Assistance Dog Registry - Terms and Conditions

Effective Date: December 2025

The Assistance Dog Registry UK (“the Registry”) is operated by NS Design ID Cards .
By creating an account, registering a dog, or purchasing any membership, you agree to the following Terms & Conditions.

1. Purpose and Nature of the Service

The Registry is a voluntary information platform that allows assistance dog handlers to store and display details about their dog for convenience, identification, and communication purposes.

What the Registry does NOT do:

• We do not certify, accredit, assess, or validate assistance dogs
• We do not determine whether a dog meets the Equality Act 2010 definition
• We do not issue legally binding identification or government approval (none exists in the UK)
• We do not verify disabilities, medical conditions, or training standards
• We do not act as a regulator or governing body

Legal context

Under the Equality Act 2010:

• Assistance dogs may be trained by their owners
• No certification or registration is legally required
• There is no official government database
• Qualification is based on the dog being trained to perform tasks that mitigate a disability and behaving safely in public

The Registry is a voluntary convenience service, not legal certification.

2. User Responsibilities

Users agree to:

a) Provide accurate information to the best of their knowledge
b) Update their details when they change
c) Only create profiles for dogs they legally handle or own
d) Use the service respectfully and in compliance with UK laws

The Registry does not assess eligibility, disability, or training quality.

3. Profile Creation, Visibility & System Behaviour

• Users may create or update a dog profile at any time
• If a user fills out the registration form again while having an active membership, the system may reactivate their subscription and generate a new profile linked to the same plan
• Duplicate or reactivated profiles do not entitle users to additional physical items unless purchased separately
• Public profile visibility is controlled by the handler
• The Registry does not guarantee uninterrupted access to the website

The Registry does not control how third parties interpret the information a user chooses to display.

4. Third-Party Enquiries (Landlords, Businesses, Holiday-Let Owners)

To protect user privacy and comply with UK GDPR:

The Registry does NOT:

• Confirm whether any individual is registered
• Confirm whether a specific dog is registered
• Provide verification letters or emails for landlords, shops, or holiday-let owners
• Judge whether a dog qualifies under the Equality Act
• Assess whether documentation shown to third parties is genuine or edited

However:

If a handler chooses to display their Registration Number, QR Code, or public profile link, third parties may use the ID Lookup feature on our website to view the information the handler has chosen to make publicly visible.

This lookup system:

• Confirms that a profile exists in our voluntary registry
• Shows only user-submitted information
• Does not provide legal certification or approval

Important legal note

Under the Equality Act 2010:

• Assistance dogs may be owner-trained
• Registration is not required
• Businesses and landlords must rely on the law itself, not private registries, for access decisions

The Registry does not get involved in disputes between handlers and external organisations.

5. Memberships, Billing & Auto-Renewals

Membership types and pricing are displayed on our website.

Auto-Renewal

Monthly and annual memberships renew automatically until cancelled by the user.

Cancellation

Cancellations must be done through the user’s online account.
Cancellation stops future billing but does not refund previous charges.

Refunds

Refunds are provided only in the event of:

• Duplicate payments
• Technical failures preventing access

Refunds are not issued for:

• Change of mind
• Misunderstanding the voluntary nature of the Registry
• Disputes with landlords, businesses, or third parties
• Delivery delays caused by Royal Mail or courier services

6. Physical Items (Cards, Tags, Lanyards)

Certain memberships include physical items.

Physical items are:

• Produced once per initial membership activation
• Not reissued during subscription renewals
• Not reissued when users create duplicate or reactivated profiles
• Replaceable only through separate paid replacement orders

Once production has started, physical items cannot be refunded.

7. Acceptable Use of the Website

The Registry may restrict or remove access only in operational circumstances such as:

• Payment fraud or unauthorised chargebacks
• Technical misuse (spam submissions, automated attacks, hacking attempts)
• Abusive or threatening communication toward staff
• Submission of unusable content preventing fulfilment (e.g., corrupted images)

This section does not relate to a user’s disability, training method, dog qualification, or any disagreement about assistance dog status.

8. Disclaimer & Limitation of Liability

The Registry:

• Does not provide legal advice
• Does not guarantee acceptance of assistance dogs by businesses, landlords, or third parties
• Is not responsible for disputes or access issues between handlers and external organisations
• Is not responsible for the accuracy of user-submitted information
• Does not guarantee uninterrupted website availability

Users are responsible for understanding their rights under the Equality Act 2010 and seeking independent legal advice when needed.

Use of the Registry is at the user’s discretion and risk.

9. Data Protection (GDPR)

We comply with UK GDPR.

We do not release or confirm personal data or registration status to third parties without lawful requirement.

Users control what information is displayed publicly on their profile.

10. Changes to Terms

We may update these Terms & Conditions as needed.
Continued use of the Registry after changes indicates acceptance of the updated terms.

11. Contact Information

NS Design ID Cards
9 Coolnagarde Avenue
Omagh, BT78 1GA
United Kingdom

Email: [email protected]