The Assistance Dog Registry is operated by NS Design ID Cards, a sole trader based at 9 Coolnagard Avenue, Omagh, BT78 1GA, United Kingdom. You can reach us at [email protected].
We are not VAT registered, so the price you see is the total you pay.
By creating an account, registering a dog, or purchasing a membership, you agree to these terms. Please read them before you pay.
The Assistance Dog Registry is a voluntary record and identification service for assistance dog handlers in the UK.
When you register you get:
It exists to make the everyday conversation easier, at a shop door, a taxi, or a holiday let, by letting you show clear and consistent information instead of explaining from scratch every time.
We are deliberately clear about this, because other companies are not.
The Registry does not:
Under the Equality Act 2010:
Anyone claiming to issue an “official” or “government approved” assistance dog certificate in the UK is misleading you.
You agree to:
By registering, you confirm your dog is trained to perform tasks related to a disability and behaves safely in public, in line with UK law. We do not assess this and we rely on your confirmation.
You control whether your public profile is visible, and you can change or hide it at any time from your account. We aim to keep the service available at all times but cannot guarantee uninterrupted access.
If you choose to share your registration number, QR code, or profile link, the person you show it to can look it up on our website. That lookup confirms the profile exists in our register and shows the information you chose to make public.
To protect your privacy and comply with UK GDPR, we will not discuss your registration with anyone else. Specifically, we do not:
Businesses and landlords must make access decisions based on the law itself, not on any private register, ours included. We do not act as an advocate, adjudicator, or legal representative in disputes, and we do not intervene with third parties on your behalf.
Plans and prices are shown on our website. Monthly and annual memberships renew automatically at the then current price until you cancel. The Lifelong Partner Pack is a single payment and does not renew.
We will tell you before any price change, and changes apply only to future billing periods.
You can cancel at any time from your online account. Cancelling stops future payments. It does not refund payments already taken, and your membership runs until the end of the period you have paid for.
We will retry it and contact you. If it cannot be collected, your membership and public profile will be suspended until payment is brought up to date. Your data is not deleted, and reactivating restores your profile.
Production begins as soon as your payment is received. If you contact us before production has started, you receive a full refund including postage. Please email us as quickly as possible if you change your mind.
Your ID cards and kit are personalised to you and your dog and made to your specification. Under the Consumer Contracts Regulations 2013, personalised goods are exempt from the 14 day cancellation right, so once production has begun they cannot be returned or refunded.
Your registration and profile are available to you immediately. By completing your purchase you ask us to start the service straight away and accept that the 14 day cancellation right does not apply once it has begun. You can cancel future renewals at any time.
Tell us within 7 days of delivery if your items arrive damaged, faulty, incomplete, or incorrect, and we will replace them or refund you.
We will always refund:
We cannot refund:
| Plan | Included |
|---|---|
| Lifelong Partner Pack | 2 dog ID cards, 2 handler ID cards, 2 ID card holders, 1 lanyard, 3 dog tags, 1 dog vest, 1 handler vest |
| Premium | 1 ID card, 3 dog tags, card holder, assistance dog lanyard |
| Pro Handler | The same as Premium, billed yearly |
| Basic | Digital registration and profile only |
We cannot produce your items until your photographs are uploaded. We will remind you, and your digital profile works in the meantime. If we have not received them after 30 days we will contact you to check how you would like to proceed.
Risk passes to you on delivery. If something arrives damaged or does not arrive at all, tell us and we will put it right.
You must not use the Registry to misrepresent an untrained pet as an assistance dog, impersonate another handler, or present our materials as government issued. We may suspend or close accounts that do so, without refund. We may also remove content that is unlawful, abusive, or infringes someone else’s rights.
We process your personal data as described in our Privacy Policy. In short: we hold what you give us in order to run your registration, you choose what is public, we never sell your data, and we never confirm your registration to third parties who contact us.
You can request a copy of your data, or its deletion, at any time. Deleting your data ends your registration, and your public profile, QR code and any card you hold will stop working when scanned.
We provide an information and identification service. To the extent permitted by law we are not liable for:
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Our total liability for any claim is limited to the amount you have paid us in the previous 12 months.
We may update these terms. Material changes will be notified by email or on your account page before they take effect. The version that applies to you is the one published on the date of your purchase.
NS Design ID Cards
9 Coolnagard Avenue, Omagh, BT78 1GA, United Kingdom
[email protected]
