Every refusal matters. Every airline that tells a UK handler their owner-trained dog is not "recognised", every restaurant in Paris or Barcelona that points at the door, every hotel that discovers its pet policy after the guest arrives — these are not one-off stories. They are a pattern.
We are collecting that pattern. If you have been refused access abroad, or at a UK airport or on a UK-departing flight, take three minutes and tell us what happened. Your story becomes evidence, and evidence is what eventually changes the rules.
Assistance Dog Registry maintains the UK's most-read independent register of assistance dog handlers. We do not accredit training. We do not run a charity trainer network. We register handlers and their dogs, provide practical documentation, and increasingly we are the organisation that tells the story of what is actually happening to UK handlers at the border, in the aeroplane cabin, at the restaurant door, and in the complaint system afterwards.
Our 2026 research on 23 overseas destinations mapped the legal position country by country. What it cannot map is the lived experience of UK handlers right now, in real time, on real trips. That is what this form is for.
We will use your story, anonymised if you prefer, in four ways:
The form below asks for the facts. You do not need to be polished or exhaustive. Short and specific is more useful than long and vague.
Form embed placeholder. The live form is built in Forminator and embedded here via shortcode. See the "Share your story" field list below for what is captured.
Your submission goes directly to our private records. Within 48 hours, someone from the ADR team will reply to confirm receipt and, if you have indicated you are happy to be contacted further, to ask any follow-up questions.
Nothing is made public without your explicit approval. If we want to use your story in an article, a press pitch, or a policy submission, we will write the text we plan to publish and send it to you first for approval or changes. No ambushes, no surprises.
If you have indicated you prefer to stay anonymous, we will strip all identifying details before anything reaches a public context. Anonymous submissions still count in the aggregate numbers we report.
This form is for documenting past refusals and incidents. It is not a hotline for live, in-progress problems. If you are currently being refused access abroad and need immediate practical advice, the fastest routes are:
You can still share the story with us afterwards. Often the most useful evidence comes from handlers who document carefully in the moment and send us everything once they are home.
We treat every submission as confidential. We do not sell data. We do not share identifying information with third parties without your permission. We are registered with the Information Commissioner's Office and our handling of your data is governed by UK GDPR.
Our full privacy policy covers the details. The short version: you tell us what you want, we use it only in the ways you have agreed to, and you can ask us to delete your record at any time.
This is the structure of the Forminator form that will be embedded above. It is documented here so handlers can prepare their submission in advance if they prefer.
If you have an upcoming trip, consider logging your travel plans and sending us a short note afterwards on how it went, good or bad. Positive experiences are useful too, because they tell us which airlines, airports, and countries are actually getting this right.
You can also register your assistance dog with ADR, which keeps your documentation consistent and helps us speak with authority about the size and reach of the UK handler community.
Privacy: Submissions are confidential. See our privacy policy. Last updated: April 2026.
