A Wirral taxi driver's licence has been revoked after refusing to transport a passenger with a guide dog. The decision demonstrates enforcement of accessibility rights for disabled handlers using assistance dogs.
What the law says
The Equality Act 2010 makes it illegal for taxi drivers to refuse service to disabled people with assistance dogs without a genuine medical exemption. Licensing authorities can revoke or refuse to renew a taxi licence if a driver breaches these duties. This case exemplifies how regulators protect handlers' right to equal access to public transport.
If this happens to you
If a taxi driver refuses you and your assistance dog, record their licence plate and company details, report to the local licensing authority and consider submitting a formal complaint. You may also contact the Assistance Dog Registry for guidance on pursuing the matter further.
Source: Liverpool Echo
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