A Wetherspoon pub in Newcastle refused entry to a customer accompanied by their assistance dog. This represents a potential breach of UK access rights for disabled people with legitimate assistance dogs.
What the law says
Under the Equality Act 2010, service and assistance dogs must be permitted in public places including pubs and restaurants. Businesses cannot refuse entry based on disability or the presence of an assistance dog, unless there is a genuine health and safety concern that cannot be managed otherwise.
If this happens to you
Document the refusal with dates, times and staff names. Contact Wetherspoon's head office to lodge a formal complaint. If unresolved, seek advice from the Equality and Human Rights Commission or consider legal action under the Equality Act 2010.
Source: BBC
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