A Milton Keynes mother whose guide dog was refused entry to a taxi has welcomed enforcement action resulting in fines against the drivers involved. The case highlights ongoing issues with taxi operators illegally refusing assistance dog handlers.
What the law says
Under the Equality Act 2010, taxi drivers must allow assistance dogs (including guide dogs) to travel with their handlers unless the dog poses a genuine safety risk. Refusing entry without lawful reason constitutes unlawful discrimination. Local authorities can pursue enforcement action and issue fines against non-compliant operators.
If this happens to you
If a taxi driver refuses your assistance dog, ask them to confirm their refusal in writing, note the vehicle registration and operator details, then report to your local licensing authority and contact the operator's management. Consider reporting to the local council's trading standards or licensing team.
Source: BBC
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