A guide dog handler reports being refused taxi service due to their assistance dog, leaving them anxious about future travel. The incident highlights ongoing problems with transport providers failing to comply with accessibility obligations.
What the law says
Under the Equality Act 2010, taxi drivers must carry guide dogs, assistance dogs and other service animals. It is illegal to refuse a disabled person service because of their assistance dog. Drivers cannot charge extra or impose conditions based on the animal's presence.
If this happens to you
Report the incident to your local council's licensing authority and the taxi operator's complaints team. Document the date, time, driver details and any witnesses. Consider contacting your assistance dog organisation for support with the complaint process.
Source: BBC
Free answers to any UK assistance dog rights question: ask the Rights Assistant.