A man with a guide dog was asked to leave a Marks & Spencer branch, triggering public criticism of the retailer's actions. The incident highlights ongoing access issues for assistance dog handlers in UK retail environments.
What the law says
Under the Equality Act 2010, businesses must make reasonable adjustments for disabled people and their assistance dogs. Guide dogs are protected animals and retailers cannot refuse entry based on the animal's presence alone, unless the dog poses a genuine health or safety risk. Refusing access without valid cause may constitute unlawful discrimination.
If this happens to you
Document the date, time, location and names of staff involved. Request a written explanation from the store manager. If dissatisfied, contact the Assistance Dog Registry and consider raising a formal complaint with the Equality and Human Rights Commission or seeking legal advice.
Source: The Guardian
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