A Brent councillor has raised concerns about guide dog handlers being refused access to premises in their borough, prompting calls for stronger action. The story highlights ongoing access violations despite legal protections for assistance dog users.
What the law says
Under the Equality Act 2010, it is illegal to refuse access to a service animal (including guide dogs) in public places where members of the public are permitted. Businesses and organisations must make reasonable adjustments to accommodate disabled people with assistance dogs. Breaches can result in enforcement action by local authorities or civil claims.
If this happens to you
If refused access with your guide dog, ask for the refusal in writing and note the business name, date and time. Report the incident to the Assistance Dog Registry and your local council's equality and enforcement team, who have powers to investigate and take action against persistent offenders.
Source: BBC
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