Two Uber taxi drivers in Bradford had their licences revoked by the local authority after refusing to transport a passenger with a guide dog. The enforcement action upholds the legal requirement for taxi drivers to accept assistance dogs.
What the law says
The Equality Act 2010 makes it unlawful for taxi drivers to refuse service to disabled passengers with assistance dogs without reasonable justification. Local licensing authorities can suspend or revoke taxi licences for breaches of equalities legislation. Guide dogs are protected animals with full legal rights to access public transport and licensed vehicles.
If this happens to you
If a taxi driver refuses your assistance dog, record their details and the vehicle registration, report it to the local licensing authority, and consider filing a complaint with the transport regulator. You have the right to pursue a discrimination claim.
Source: BBC
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